Seller's Guide

Mall-to-mall Delivery

What is Park N Parcel Delivery?

It is a service that delivers items exclusively between Malls! Drop off anytime at one point, and your recipient picks it up from another.

Enjoy fuss-free sending of your parcels from our island wide network of collection points in Singapore.

Get selected point & details from buyer
Contact your buyer to find out their selected point, name, email address, and mobile contact number. You can direct them to our buyer's guide to select their most convenient point.
Make your booking at our order page
Visit our order page at parknparcel.com.sg/park-n-deliver to place your delivery booking.
Affix the shipping label on your parcel
Upon successful booking, you will receive an SMS and Email with the shipping label. Print it out, and attach it to your parcel.
Drop off your parcel
Visit the self-collection point at your own convenience, and drop off your parcel. You will receive an acknowledgement SMS, and our delivery drivers will swing by soon to deliver your item!
Box size dimensions

Length + Width + Height = Dimensions of Parcel

Weight & Dimensions

Max accepted weight is no greater than 8kg. Max accepted dimensions is no greater than 100cm, for combined total of Length, Width, and Height. An A4 size paper can be used as a guide.

Packaging

Item should be packaged appropriately to protect the item within - e.g. paper bags, sealed up with tape. Grocery bags are discouraged.

Delivery Timeframe

The delivery timeframe is maximum 3 business days (Mon-Fri), after the day the item is dropped off.

Insurance

We offer up to SGD50 insurance for lost or damaged parcels, if our investigation shows it is due to negligence by Park N Parcel. Shippers are advised to pack their items adequately.

View our packaging T&C for more info.

Self-Collection Points throughout the Island
We currently have 34 locations (and growing!) around Singapore, to ensure that the closest point is just a stone's throw away!

Check out the points closest to your buyers!

Enter your address to find the nearest point:

Frequently Asked Questions

How long will Park N Parcel Delivery take?

We will deliver within 3 business days (excluding Saturday and Sunday) after parcel is dropped off. Eg. Parcel dropped off on Monday, it will be delivered by Thursday.

How many days is the recipient given to collect their parcel?

Recipients/Buyers have 5 days to collect their parcel after it has been delivered. A reminder SMS will be sent on the 3rd day to remind the recipient to pick up.

What if it is not collected within 5 days?

It will be pulled back to Park N Parcel’s warehouse, and the recipient alerted. An additional redelivery fee will apply.

If valid reason is provided for extension during the 5 day collection period, it can be held in store for up to 14 days.

Parcels uncollected after 5 days will be retrieved to our warehouse, and disposed of after 60 days.

How will my buyer/recipient know to collect the parcel?

Once the parcel is delivered to the collection point, they will receive an SMS and Email to collect the parcel.

Do I have to print out a label?

No, you need not have to. However, do indicate the PNP ID clearly with the PNP ID on your parcel, before dropping it off.

How do I collect the parcel from the shop as a buyer/recipient?

The recipient can show the SMS or email when collecting the parcel from Parker Point. They may also quote the PNP tracking ID when collecting the parcel.

Can I drop off or pick up my parcel during the weekend?

Yes, parcels can be dropped off or picked up during the weekends (except for Blk 71, PNP HQ) during their retail operation hours.

Can I track my parcel?

Yes, you can track your parcel on our tracking page - tracking.parknparcel.com

Terms & Conditions

Packaging

Your parcels must be appropriately packed. If you require any guidance, click here to see our recommended packaging guidelines. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected.

Any parcel sent through our services must be able to withstand a short drop — fragile items should not be sent though our services. Any claims for damages as a result of a fall, but with the external packaging intact will be declined. Please view our Packaging Guidelines for details on how to package your items efficiently.

All parcels are handled equally by our service — labelling like Fragile will not be specially treated. The sender is responsible for ensuring that the internal packaging is strong enough to protect the items within.

Please note that the Packaging Guidelines are for reference, and not as a basis for claims.

Damage

If the external packaging is intact, any claim for damage of the parcel items will be invalidated as the internal packaging should have been sufficient to protect the items.

Internal and external packaging

If the box or packaging is clearly damaged upon collection at the collection point, it is of paramount importance the recipient must reject the parcel, and notify the store staff. If the recipient accepts the parcel, and leaves the store premises, the parcel is deemed successfully delivered without damage, and any claim for damage will be refused.

In the event of damage all packaging must be kept for inspection. Photos of the external packaging damage must be taken at the collection point, in attendence of the store staff. The item must be available for inspection in the state it was delivered, at the the collection point it was delivered to. If the item is moved, the packaging is not kept, or no photographic proof of external damage taken within the collection point premises is provided, the claim will be rejected.

It is the sender’s responsibility to inform the recipient of these terms and conditions.

Claims

All lost or damaged parcels have to be reported within 24 hours. Lost and damaged parcels reported after this specified time frame will not be eligible for any compensation claim.

In the event of a claim, a cost invoice will be needed to prove the value of the parcel contents, and photos must be supplied for all damage claims.

The maximum claim amount is SGD$50, or the amount stated in the provided cost invoice, whichever is lower.

If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before dropping off your parcel at a collection point.

When filing a claim with us, please state your tracking number and a detailed description of the claim. Allow 5 working days for us to review all details of your claim before we contact you.

Tired of waiting for delivery pick ups?

Check out how our self-collection points can get items to your customers, without the cost, and failed delivery issues of conventional couriers!

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